How a Portland MSP Won $6,000 MRR After a Prospect's In-House IT Person Left
A Portland food and beverage company lost its in-house IT person and had been getting by with a contractor. TLM's Managed IT email reached the COO, who gave our client a chance. The deal closed in October 2026 at about $6,000 a month.
What wasn't working
The company, a Portland food and beverage business, had run IT through one in-house person. When that person left, it brought in a contractor to keep things going. That was the setup when TLM's Managed IT email reached its COO.
- In-house IT leftthe company's only internal IT person moved on
- Contractor stopgapsupport covered by an outside contractor since
- COO engagedthe decision-maker replied to our client's campaign
- Same buildingour client already supports a similar business there
From first email to signed contract
- Sep 2, 2026 · Day 0
Hot lead passed to our clientThe COO responded to our client's Managed IT campaign and TLM handed the lead over.
Less than two months from lead to signed deal - Oct 2026
Deal closed at about $6,000 per monthManaged IT starts the following week. The final monthly figure depends on the company's computer count.
The words that got the reply
How our client answered every pain point
[[Why they switched|From a contractor to a managed IT partner|Before|With our client]] The company had been patching IT together since its in-house person left. This is what changed.
- In-house IT person leftManaged IT from a local MSP
- Contractor covering supportAn agreement priced on the company's computer count
- Finding the right fitAn MSP that already supports a similar business in the same building
We closed that deal! Great lead! They had an internal person that left and have been using a contractor, but since they got your email, decided to give us a chance.
What the deal delivered
One new managed IT client, signed after the prospect's in-house IT person left.
- ~$6,000new monthly recurring revenueEstimated. The final figure depends on computer count.
- ~$72,000annual recurring revenueTwelve months of the new contract, from one client.
How a Portland MSP Won $6,000 MRR After a Prospect's In-House IT Person Left
A Portland food and beverage company lost its in-house IT person and had been getting by with a contractor. TLM's Managed IT email reached the COO, who gave our client a chance. The deal closed in October 2026 at about $6,000 a month.
Business Problem
A Portland food and beverage company had relied on one in-house IT person. When that person left, the company kept things running with a contractor.
Prospect Timeline
TLM passed the COO to our client as a hot lead on September 2, 2026. The deal closed in October 2026, less than two months later.
Result
About $6,000 in new monthly recurring revenue from one deal.
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